Contact
Contact support
Email is the way to reach us. Put your order number in the first message and we can look it up without a second exchange.
Email us
support@peptech.us
Response time
We aim to reply within one business day.
Business address
3564 Avalon Park E Blvd, Ste 1-A1013, Orlando, FL 32828, United States
What to include
A few details in the first message let us answer it straight away.
Your order number
The product, size and lot number printed on the vial
For damaged, incorrect or missing items: photographs of what arrived, the packing slip and the shipping label
For a billing question: the date and amount of the charge
You may find the answer here first
Orders and deliveries
Shipping times, tracking, and what to do if an order arrives damaged or incomplete.
Shipping & ReturnsResearch use only
What support cannot help with
PepTech does not give dosing, preparation or administration advice, or any guidance on use in humans or animals, and support cannot answer those questions. Everything we sell is for in-vitro, analytical and laboratory research only.